At Fibre Bond Industries, we take pride in crafting high-quality belts that meet your needs. If you find it necessary to return a product, we’re here to assist you. Please take a moment to read our return policy to understand the procedures and conditions.

1. Eligibility for Returns

You may be eligible for a return under the following circumstances:

– You received a defective or damaged belt carton.
– You received the wrong belt carton due to an error on our part.
– You wish to return an unused and undamaged belt carton within our specified return period.

Please note that custom-made or personalized belts may not be eligible for returns unless they are damaged or defective.

2. Return Period

– If you discover a defect within 15 days after delivery, please contact our customer support team for assistance.

3. How to Initiate a Return

To begin the return process, you can contact us on support@fibrebondindustries.com

4. Return Authorization (RA) Number

– An RA number is required for all returns.
– Clearly mark the RA number on the outside of the package you are returning.
– Returns lacking a valid RA number may experience delays in processing.

5. Return Shipping

– You are responsible for shipping the belt back to us.
– We recommend using a traceable and insured shipping method to guarantee the safe return of your belt.
– Shipping costs for eligible returns due to damaged, defective, or incorrect items will be reimbursed upon receipt and examination of the item.

6. Condition of Returned Belts

– Returned belts must be in their original condition, unused, and with all original packaging and tags.
– Ensure the belt is securely packaged to prevent damage during return transit.

7. Refunds

– Refunds will be issued in the original payment method or as store credit, as per your preference.
– Refunds will be processed within 30 business days following the receipt and inspection of the returned belt.

8. Exchange

– If you received a damaged, defective, or incorrect belt and would like a replacement, please indicate this when initiating the return.
– Exchanges will be processed upon receipt and inspection of the returned item.

9. Non-Returnable Items

– Some items may not qualify for returns, including:
– Custom-made or personalized belts.
– Belts marked as final sale.

10. Contact Us

If you have any questions or require assistance with your return, don’t hesitate to contact our dedicated customer support team at support@fibrebondindustries.com

Please note that Fibre Bond Industries reserves the right to update or modify this return policy without prior notice. For the most current information regarding our return policy, kindly refer to our website.

Thank you for choosing Fibre Bond Industries. Your satisfaction is our utmost priority.